Tentang pekerjaan ini
We are seeking a highly motivated and experienced individual to join our team as a Project Logistics Customer Excellence Specialist. In this role, you will play a crucial part in ensuring the highest level of customer satisfaction by managing and optimizing project logistics processes. If you have a passion for delivering excellence in customer service and possess expertise in project logistics, we invite you to apply and be part of our success story.
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
Your Responsibilities
To make necessary supply chain arrangement and expedite the shipment from contract issuance to supplier, material fabrications, Factory Acceptance Test/ Quality inspection , cargo readiness and until cargo arrival at site
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to import/export shipping documents, quality inspection certification and marine insurance certification.
To complete all tasks + administration relating to local services such coordinating with the stakeholder, SRN issuance, give proper shipping instruction to Freight forwarder and shipment monitoring.
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.
Your Skills And Experiences
Bachelor's degree in Business, Logistics, or a related field.
Min 2 years experience in expediting, procurement and supply chain management.
Strong communication and interpersonal skills.
Exceptional problem-solving abilities and attention to detail.
Ability to work collaboratively in a fast-paced and dynamic environment.
Proficiency in MS Office.
Ability to converse fluently in Bahasa Indonesia and English both written and verbal.
Willing to be based in Benete, Sumbawa