Tentang pekerjaan ini
As a Project Logistics Customer Excellence Specialist at Kuehne Nagel in Indonesia, you will play a crucial role in optimizing our supply chain operations and ensuring seamless logistics processes. The ideal candidate will bring a deep understanding of logistics principles, excellent problem-solving skills, and a passion for delivering top-notch service to our clients.
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
Your Responsibilities
To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
To prepare spot quotations, data for tender documents + actively participate in commercial support.
To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
To report incidents + hazards as per the relevant working instructions.
Your Skills And Experiences
Bachelor's degree in Logistics, Supply Chain Management, or a related field.
Minimum 3 years experience in a logistics, shipping or supply chain role.
Willing to be based on a remote site.
Strong understanding in import and customs clearance process.
Strong understanding of logistics processes, including transportation and domestic shipping.
Excellent analytical and problem-solving skills.
Familiarity with logistics software and systems.
Effective communication and interpersonal skills.
Capable of handling tight deadlines and working well under pressure from various stakeholders.
Ability to work independently and collaboratively in a fast-paced environment.
Ability to converse in English and Bahasa Indonesia both verbally and in written.