Tentang pekerjaan ini
AYANA Hospitality is currently seeking an Assistant Banquet and Boat Manager for their luxurious AYANA Komodo resort located in Labuan Bajo, Indonesia. The chosen candidate will be responsible for assisting in the management of banquet operations and overseeing the resort's boat activities. This role requires strong organizational and leadership skills, as well as ensuring outstanding customer service and satisfaction.
Responsibilities
Assist in the planning and execution of all banquet events, ensuring smooth operations and exceptional guest experience
Collaborate with other department managers to coordinate and deliver seamless events, including weddings, corporate functions, and private parties
Manage and supervise banquet staff, providing guidance and support to ensure optimal performance and guest satisfaction
Oversee boat operations, including scheduling, maintenance, and safety procedures
Ensure compliance with health, safety, and sanitation standards for both banquet and boat operations
Assist in conducting regular staff training sessions to enhance skills and knowledge
Handle guest inquiries, requests, and complaints in a professional and timely manner
Collaborate with the Banquet Manager and Boat Manager to develop and implement strategies for improving service quality and efficiency
Requirements
Minimum of 3 years of experience in banquet operations, preferably in a luxury resort setting
Strong leadership and organizational skills
Excellent oral and written communication abilities in both English and Indonesian
Experience in boat operations, including scheduling and maintenance, is preferred
Proven ability to deliver exceptional customer service and handle guest concerns professionally
Knowledge of health, safety, and sanitation regulations
Ability to work flexible hours, including evenings, weekends, and holidays
Indonesian citizen or valid work permit for Indonesia