Tentang pekerjaan ini
Responsible for providing excellent customer service and maintaining positive guest relations
Handle guest inquiries, complaints, and requests in a professional and courteous manner
Coordinate with other departments to ensure smooth and efficient operations
Assist guests with check-in and check-out process
Coordinate and manage guest relations activities, including welcome receptions and farewell parties
Ensure guest satisfaction by addressing and resolving any issues or concerns
Handle VIP and frequent guest requests and ensure personalized service
Maintain updated guest profiles and preferences
Conduct regular guest service training for hotel staff
Monitor guest feedback and reviews and take appropriate actions to improve guest satisfaction
Requirements
Previous experience in guest relations or customer service role is required
Excellent communication and interpersonal skills
Ability to handle guest complaints and difficult situations with professionalism and empathy
Strong problem-solving and decision-making abilities
Attention to detail and ability to multitask in a fast-paced environment