Director of Spa & Recreation The Luxury Collection Lombok NTB

Tentang pekerjaan ini

Job Number 24081934

Job Category Spa

Location The Sira a Luxury Collection Resort and Spa Lombok, Dusun Sira Barat, Lombok, West Nusa Tenggara, Indonesia VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Job Summary

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE 

Education And Experience

 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. 

OR

 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. 

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

 Selects vendors for spa retail operations and managing contract agreements. 

 Oversees retail product research, product selection and purchasing, product display. 

 Manages supply inventories and purchasing control, including uniforms. 

 Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. 

 Maintains cleanliness of spa and related areas and equipment. 

Managing Spa Sales and Marketing Strategy

 Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation. 

 Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events. 

 Ensures spa services are included in all property-related marketing and advertising. 

 Identifies and recommending new products and product enhancements to remain competitive in the market. 

Managing Spa Revenue Management Strategy

 Monitors and Manages the payroll function. 

 Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. 

 Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. 

Ensuring and Delivering Exceptional Customer Service

 Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. 

 Empowers employees to provide excellent customer service. 

 Strives to improve service performance. 

Conducting Human Resources Activities

 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. 

 Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. 

 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. 

 Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. 

 Administers the performance appraisal process for direct report managers. 

 Develops business goals and creates appropriate development plans. 

 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. 

 Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. 

 Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. 

 Celebrates successes and publicly recognizes the contributions of team members. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.