Guest Relation Officer | AYANA Komodo AYANA Hospitality Soromandi NTB

Tentang pekerjaan ini

AYANA Hospitality is a luxury hospitality company seeking a Guest Relation Officer for our AYANA Komodo resort. As a Guest Relation Officer, you will be responsible for providing exceptional customer service to our guests, ensuring they have a memorable stay at our resort.

Responsibilities

Welcome and greet guests upon arrival with a friendly and professional demeanor

Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process

Handle guest enquiries, requests, and complaints, providing timely and appropriate resolutions

Coordinate with other departments to fulfill guest needs and preferences

Provide information to guests about the resort facilities, services, and local attractions

Promote and upsell resort amenities, packages, and promotions

Requirements

Previous experience in a similar role in the hospitality industry

Excellent communication and problem-solving skills

Customer service oriented with a positive attitude

Ability to handle multiple tasks and prioritize effectively

Knowledge of hotel management software and Microsoft Office suite

Fluency in English and additional languages is a plus

Flexibility to work in shifts, including weekends and holidays