Tentang pekerjaan ini
AYANA Hospitality is a renowned company in the hospitality industry, known for providing exceptional experiences to our guests. We are currently hiring a Reservation and Communication Supervisor for our AYANA Komodo resort in Indonesia. As the Reservation and Communication Supervisor, you will be responsible for overseeing the day-to-day operations of the reservations team and ensuring clear and effective communication with guests and internal stakeholders.
Responsibilities
Supervise the reservations team and ensure smooth operations
Process and coordinate guest reservations, ensuring accuracy and timeliness
Handle guest inquiries and provide exceptional customer service
Support the Reservation Manager in monitoring room inventory and availability
Assist with communication initiatives, including managing digital presence and engaging with guests on social media platforms
Collaborate with internal teams such as Sales and Front Office to ensure seamless guest experience
Resolve any guest complaints or issues to ensure guest satisfaction
Requirements
Bachelor's degree in hospitality, business, or related field preferred
Prior experience in reservations or customer service in a hotel or resort setting
Demonstrated ability to lead and supervise a team
Excellent communication and interpersonal skills
Proficiency in reservation systems and MS Office Suite
Fluency in English and Bahasa, both written and spoken
Strong attention to detail and organizational skills
Passion for providing exceptional service and creating memorable guest experiences