Job Descriptions :
Analyze Findings Quality Trend & Report with Leaders/SPV/Manager
Follow Up (Investigate) Complain Tickets
Evaluating Collection Documents (Recording & Messaging)
Direct Inspection on Agent's Desk (Person and Tools/System used)
Update Collection Numbers
Update Report to QC Leader & Manager
Requirements :
Min. Diploma/Bachelor's Degree in a related filed.
Min. 4 Years on Collection (> 1 year as a Leader, and > 2 years as Collector)
Collection Skill (SOP & Regulation Knowledge), and Communication Skill
Strong Analytics, Logical & Critical Thinking
Improvement Oriented
Microsoft Office - Basic Level
Willing to be placed in Lombok, Nusa Tenggara Barat