IT Helpdesk PT. Metrodata Electronics, Tbk NTB

General Qualification IT Helpdesk

1. D3 or Bachelor Degree (Sarjana S1) in Computer Science

2. 1-2 year experience in managing IT hardware and software.

3. Experience with common enterprise technologies and concepts, such as Active Directory, Project Management / Ticketing applications, User Management tools or Computer Networking.

4. Experience with Mac, Online Drive, Windows, or cloud applications and Video conferencing software and hardware.

5. Ability to diagnose and resolve basic technical issues

Roles and Responsibilities  

1. First level support to end user for providing IT related services as well as fulfill user inquiries, requests, and troubleshooting through email/ phone/ chat/ other communication methods;

2. Working closely with an organization's IT department to provide assistance in solving known issues to end-user;

3. Providing support relating to common incidents and serve as a Single Point of Contact;

4. Accountable for gathering information through a client conversation

5. Provide an interface for users to request a service;

6. Managing escalation of issues if they are not resolved within a defined timeline by perform continuous communication with IT service provider interface;

Lokasi Onboard : 

Amman Sumbawa

Kecamatan Sekongkang

Kabupaten Sumbawa Barat,

Nusa Tenggara Barat