Tentang pekerjaan ini
Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Description
Job Purpose
This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
Primary Responsibilities
Operation
Process all incoming and outgoing calls accurately and courteously
Ensure smooth internal telecommunication as per Hotel Standards
Record and control wake-up calls accurately
Assist guests with international calls and directory queries. Address guests by name whenever possible
Bill call costs
Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor or Duty Manager
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Page staff member when requested
Abide by principles of guest privacy
Be aware of local telephone listings and frequently dialed numbers
Advise defects on switchboard equipment to Supervisor
Maintain a clean work environment
Qualifications
Knowledge and Experience
Secondary / High school education
Minimum 1 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times
Additional Information
Possess skills of leadership, developing, strategic thinking, problem solver.
Excellent communication.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and always professionally groomed.