Tentang pekerjaan ini
Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Description
Job Purpose
This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department and be responsible and accountable for its profitability and revenue generation.
Primary Responsibilities
Banquet Operation
Take charge of banquet event operation
Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
Ensure that team members with direct guest contact possess good product knowledge
Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
Check and ensure that all operating supplies are well stocked and sufficient to run operation
Plan the manning allocation/work assignment per Banquet event
Implement appropriate and effective measures to keep costs and expenses within budget
Supervise the maintenance of service standards during banquet service operations
Engage and obtain guests’ feedback during operations to ensure satisfaction
Handle guests’ complaints and comments tactfully and efficiently
Team Management
Interview, select and recruit Banquet employees
Ensure that new hire induction and required trainings are completed within three months of employment
Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
Maintain department communication logbook and update notice board.
Other Responsibilities
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
Be well versed in hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
im/
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in banquet operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Qualifications
Knowledge and Experience
Diploma in Hospitality Management/Food & Beverage preferred
Additional certification(s) in Food & Beverage will be an advantage
Minimum 5 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Working knowledge of MS Excel, Word, & PowerPoint
Competencies
Strong leadership, interpersonal and training skills
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
Additional Information
Possess skills of leadership, developing, strategic thinking, problem solver.
Excellent communication.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
A team player & builder.
A motivator & self-starter.
Well-presented and always professionally groomed.