Some of your duties will include:
The Manager - Catering & Facilities Hospitality Services, will oversee all hospitality-related services at the mining site, ensuring a high standard of catering, facility management, and accommodation services. This role is crucial for maintaining a conducive work environment for on-site personnel, ensuring their comfort, safety, and well-being. The manager will develop and implement operational standards, lead vendor management, and optimize resources to support the company’s strategic goals in employee satisfaction and operational efficiency.
Catering Operations Management:
Oversee all aspects of the catering service, ensuring high-quality meal preparation, food safety, and hygiene standards.
Develop and implement menus in collaboration with the culinary team, accommodating dietary restrictions and cultural preferences.
Coordinate with suppliers for quality food ingredients, manage inventory, control food-related costs, menu planning, food procurement, preparation, and service delivery;
Facilities Management:
Manage all on-site facilities, including accommodations, dining areas, recreational spaces, and office spaces.
Ensure regular maintenance of all facilities, addressing any issues promptly to maintain a high standard of comfort and functionality.
Oversee housekeeping and janitorial services, ensuring cleanliness and adherence to health and safety standards.
Vendor and Contract Management:
Liaise with third-party service providers for catering, housekeeping, and other hospitality services, ensuring contract compliance and performance standards.
Negotiate contracts with vendors, monitoring service quality and cost-effectiveness.
Health, Safety, and Environmental Compliance:
Ensure all hospitality services comply with relevant HSE standards, conducting regular audits and risk assessments.
Implement training programs for staff to uphold health and safety practices.
Financial Management:
Develop and manage the hospitality budget, ensuring effective cost control and resource allocation.
Prepare monthly financial reports, tracking expenditures and identifying areas for cost savings.
Team Leadership:
Recruit, train, and manage a team of hospitality and facilities staff, fostering a positive work environment.
Conduct performance appraisals, provide feedback, and support career development initiatives within the team.
Customer Service Excellence:
Maintain a customer-focused approach, regularly gathering feedback from staff and making adjustments to improve hospitality services.
Address and resolve any service-related complaints promptly and professionally.
What skills and experience do you need?
Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree is a plus).
Proven experience in hospitality management, with a minimum of 20 years, and have proven track record to looks after operations directly for food & beverage/ Catering, housekeeping and laundry as General Manager Operations (overseas food & beverage, kitchen, housekeeping, landscaping, laundry with minimum 8 years experiences in similar role).
Prior experience in a remote or industrial setting (such as mining, oil & gas, or construction) is highly preferred
Strong knowledge of food safety standards, quality control, and hospitality best practices; Proven ability in vendor management, contract negotiation, and budget management; Solid understanding of HSE compliance requirements related to hospitality services; Strong project management skills, including budget management, procurement, cost control, and forecasting;
Proficient in using hospitality management software and tools; Have a knowledge of industry trends and best practices; Proven experience in managing large-scale of hospitality services and operations within an organization, such as hotels, resorts, restaurants, or event venues
Certifications in Health & Safety (e.g., OSHA) and Food Safety (e.g., HACCP) are advantageous.
This position requires Excellent leadership and interpersonal skills, with the ability to motivate and lead a diverse team, organizational, and customer service skills to excel in a dynamic industry; Experience in managing and leading a diverse team of employees; Good interpersonal and communication skills; Ability to work both independently and as a team player and thrive in a fast paced, high-pressure environment dependent on managing multiple project timelines and schedules simultaneously;
Excellent communication skills in English both verbal and written and computer literate (Advance in data analysis & statistic management skills).
Willing to be based at site with regular working days; Possibility to relocate family.