Tentang pekerjaan ini
AYANA Hospitality is seeking a dynamic and proactive Manager on Duty for our AYANA Komodo property. This role is crucial in ensuring seamless hotel operations and delivering exceptional service to our guests.
Key Responsibilities:
Manage daily operations and staff performance while ensuring staff compliance with hotel standards
Conduct regular inspections of the property, ensuring cleanliness and adherence to safety protocols
Assist in resolving guest complaints, ensuring complete satisfaction and timely follow-up
Must be knowledgeable of groups in house, VIP's, and current banquet function information
Prepare and distribute operational reports while keeping management informed about property status
Coordinate with various departments to manage guest arrivals, departures, and special requests efficiently
Maintain an understanding of hotel policies and procedures and ensure adherence among staff
Oversee emergency preparedness activities and ensure team members are knowledgeable of safety protocols
Foster a positive and cooperative working environment to enhance team morale and productivity
Requirements
Minimum 2 years' experience in a similar role within a luxury hotel or resort environment
Strong leadership, communication, and interpersonal skills
Ability to multitask effectively and remain calm under pressure
Proficient in hotel management software (PMS) such as OPERA
Strong knowledge of hotel operations and management best practices
Fluency in English; additional languages are a plus
Relevant qualifications in hospitality management or related fields are preferred
Benefits
Positive Working
Great Environment
Supportive Team Work