Company Description
Welcome to Pullman Lombok Merujani Mandalika Beach Resort. Our world is your playground.
Accor’s first premium-scale resort in Lombok, With 257 rooms, suites and villas—many with private pools—merge island tradition and sophisticated contemporary style. Overlooking the endless Indian Ocean or the lush gardens, in perfect harmony with their surroundings.
Dining at Pullman Lombok Mandalika is conceived to energize the body, inspire the mind and spark the palate. Two restaurants—including Sgara, the finest seafood restaurant in Lombok—and two bars serve food and drink blending the best of local and global influences. All set around our free-form pool, all with a backdrop of inspiring ocean views.
At Pullman Lombok, you’re free to do as much as you like. Or as little. The Pullman SPA creates personalized therapies for peace of mind, body and soul. Pristine beaches nearby are a hub for surfers and snorkelers. Unlock your potential on guided running trails, putting you in touch with the island environment—and your inner self. And motor races at Pertamina Mandalika International Street Circuit are just a few minutes’ drive away.
Job Description
This position is responsible for overseeing and directing all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to the guidelines of the hotel.
Qualifications
Primary Responsibilities
Concierge Operation
Assist guests with all inquiries, both hotel and non-hotel related
Attend shift briefings to ensure hotel activities and operational requirements are known
Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards
Consult Log Book for information/requests left by outgoing shift
Manage guests’ mails, messages, courier services and parcel postage as requested by guests
Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed
Receive telephone calls and take messages for guests who are out
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Main Complexity/Critical issues in the Job
Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.
Additional Information
Knowledge and Experience
Diploma in Tourism / Hospitality Management
Minimum 2 year of relevant experience
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage