Reservation and Sales Coordinator Selo Group Mataram Lombok NTB

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Roles Description:

As Reservations & Sales Coordinator you will be responsible for managing guest reservations, providing exceptional customer service, promoting resort offering, maintaining accurate booking records, and resolving any guest inquiries or issues to ensure a seamless experience.

Requirement:

Holds a diploma/qualification in Hospitality or Tourism Management.

Minimum 2 years work experience in a Reservations/Front Office/Revenue or Sales department.

Well-developed computer skills particularly in hotel & reservations management systems.

Accuracy in managing bookings and guest information.

Proficient in English is a must.

Excellent verbal and written communication for effective guest interactions.

Understands and respects local culture, able to adapt to changing environment.

Well-presented and professionally groomed at all times.

Willingness to work evenings, weekends, and holidays.