Front Office Supervisor Sikara Lombok Hotel Lombok Tengah NTB

About the role

We are seeking an experienced Front Office Supervisor to join our dynamic hospitality team at Sikara Lombok Hotel in Central Lombok, West Nusa Tenggara. In this contract role, you will be responsible for leading and supervising our front office operations, ensuring exceptional guest experiences and the efficient running of our hotel.

What you'll be doing

Overseeing and coordinating the activities of the front office team, including receptionists, concierge, and guest services personnel

Ensuring prompt and professional handling of guest inquiries, reservations, check-ins and check-outs

Monitoring and maintaining high standards of customer service and guest satisfaction

Implementing and enforcing hotel policies, procedures and systems to optimize front office efficiency

Preparing shift schedules, managing staff performance and providing training and development opportunities

Liaising with other departments to ensure seamless guest experiences

Generating reports and analytics to track front office performance and identify areas for improvement

What we're looking for

Minimum 3 years' experience in a similar front office supervisory role within the hospitality industry

Strong leadership, communication and interpersonal skills to effectively manage a team

Excellent customer service orientation and problem-solving abilities

Proficiency in using front office management software and hotel systems

Flexible and adaptable to work in a fast-paced, dynamic environment

Good command of English, both written and verbal

What we offer

At Sikara Lombok Hotel, we are committed to providing our employees with a supportive and rewarding work environment. As a Front Office Supervisor, you will have opportunities for professional development, competitive remuneration, and access to our employee wellness programs. We also offer comfortable on-site accommodation and meals, making it an ideal location to live and work.

About us

Sikara Lombok Hotel is a leading hospitality brand in Central Lombok, West Nusa Tenggara, renowned for our exceptional service and stunning beachfront location. With a focus on sustainable tourism, we pride ourselves on delivering unforgettable experiences for our guests while fostering a culture of teamwork, innovation and continuous improvement.

Apply now to join our talented team and be a part of our success story.

Pertanyaan dari perusahaan

Lamaran kamu akan mencakup pertanyaan-pertanyaan berikut:

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Front Office Supervisor?

Do you have customer service experience?

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