Receptionist / Concierge at Villa Tokay Gili Air Lombok Utara NTB

Job Vacancy: Receptionist / Concierge at Villa Tokay Gili Air

Villa Tokay, a luxury resort in the heart of Gili Air, is looking for a dynamic and guest focused Receptionist / Concierge to join our team. If you’re passionate about hospitality, love creating memorable guest experiences, and enjoy working in an island environment, this could be the perfect opportunity for you.

 

About the role:

As the first point of contact for our guests, you’ll play a key role in creating a warm, welcoming atmosphere. This role goes beyond the front desk, you’ll manage guest check-ins and check-outs, assist with concierge services, and coordinate with other departments to ensure seamless operations and outstanding guest satisfaction.

 

Key responsibilities:

Warmly greet guests, manage check-in/check-out processes, and handle immediate requests.

Assist with booking tours, arranging transportation, and making restaurant reservations.

Respond promptly to guest inquiries via in-person, phone, email, and OTA channels.

Coordinate with housekeeping, food & beverage, and spa teams to meet guest needs.

Proactively handle guest concerns, escalating issues when necessary.

Oversee room readiness and manage room service requests.

Provide administrative support, including reservations and front desk records.

Ensure smooth shift handovers with detailed guest information and reports.

 

What we’re looking for:

Excellent English communication skills, both written and spoken.

Strong interpersonal skills with a friendly, professional, and guest-oriented approach.

A proactive, problem-solving mindset with attention to detail

Ability to multitask.

Previous experience in hospitality or front office roles is an advantage.

 

Why join us?

At Villa Tokay, you’ll be part of a passionate team dedicated to delivering exceptional guest experiences in a stunning island setting. We value teamwork, creativity, and a commitment to excellence.

 

How to Apply:

If you’re excited about this role and think you’d be a great fit, please send your CV and a brief cover letter. We look forward to hearing from you!